Show Notes:

In this episode, we sit down with Doug Childress, global CEO of B2B company Claratti and Turnium Technology Group Inc. (TTGI), to discuss the lessons he’s learned building and running his company. From shaping company culture to strengthening client relationships, Childress shares insights that other MSP business owners can apply directly to their own operations.

Key Themes Covered

• Identifying an Industry Gap—Childress’ goal of simplifying technology led to him building a platform in an industry gap.
• Building Company Culture—Childress emphasizes the importance of developing a strong internal culture to retain talent and keep the business stable.
• Client Relationships—He focuses on creating long-term partnerships with clients rather than chasing one-off deals.
• Service Evolution—Childress highlights how the business transitioned from reactive support to a proactive, consultative model.
• Scaling Operations—He explains how his team managed growth while maintaining consistency in service delivery.
• Resilience in Business—Childress stresses the need for adaptability in order to handle industry changes and unexpected challenges.

Actionable Takeaways

• Develop and maintain a strong internal culture.
• Build client partnerships instead of transactional relationships.
• Move from reactive IT support to proactive services.
• Document processes to support smooth scaling.
• Strengthen leadership skills alongside technical expertise.

What’s Next

According to Childress, the future for MSPs lies in becoming trusted advisors who can help clients navigate new technologies, security challenges, and ongoing business changes.

TTGI’s growth demonstrates how focusing on people, process, and adaptability allows an MSP to expand while maintaining quality. Childress’s experience offers a practical roadmap for owners looking to balance growth with long-term client success.